Amazon to Hire 5,000 Part-Time Location-Independent Customer Service Employees

When we think of Amazon, what comes to mind? Free two-day shipping. Free Kindle e-books. A tiny tube of lip balm nestled in a cavernous cardboard box.  Those East Hampton Stepford Nazis in Man In The High Castle.  But, what about being a work-from-home pioneer?

Amazon has long been considered a company with an open attitude toward flexible working arrangements. In 2013, Inc.  named Amazon as one of 15 companies with a commitment to providing robust and rewarding work-from-home options for professionals seeking a location-independent lifestyle.

On Thursday, April 6, Amazon reconfirmed this commitment by earmarking as remote as many as 5,000 part-time roles in its upcoming part-time hiring spree.  According to their official press release, these location-independent roles are part of Amazon’s plans to hire more than 30,000 part-time roles over the next year.

Let’s break this down.  16% of the part-time roles that Amazon plans to add in the next year will be designated as location-independent.  

These location-independent employees will be hired into Amazon’s Virtual Customer Service program, which offers hired employees the flexibility to work from home as a customer service agent.

According to Tom Weiland, Amazon Vice President for Worldwide Customer Service, “[t]here are lots of people who want or need a flexible job—whether they’re a military spouse, a college student, or a parent—and we’re happy to empower these talented people no matter where they happen to live.”

In the press release, Weiland emphasizes that roles with the Virtual Customer Service platform are “particularly attractive to military spouses who want to continue working and parenting, and that “[w]ounded, injured or ill military veterans and others with mobility challenges” may also appreciate the location-independent career opportunities that Amazon has to offer.

SO, IF YOU WANT TO WORK IN CUSTOMER SERVICE, Amazon’s got a remote role (or, 5,000 of them) for you.


If you go onto Amazon’s main careers page, there’s a clearly-marked tab that says “Remote Career Opportunities”.  After clicking, you will be directed to a web page with a photo of what looks to be a chic home office space.

It is important to note that, as per the Amazon website, “Virtual opportunities are not available in all areas.”  The website directs prospective applicants to address specific questions on virtual positions to their recruiters.

As per the website, there are currently (as of 4/10/2017) 210 open and location-independent positions.  Other than customer service, there are open remote positions in finance, sales, administrative support, risk management, human resources/recruiting, and professional services.  Some of these remote opportunities require the employee to be tied to a specific geographic state or states, but many do not.

Read the full press release here.


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